“I am bad at this” is a much larger statement than “I have not learned this part yet.” The first can make a situation feel permanent. The second identifies something that can be investigated, practised or supported.

01

Describe the event

When work goes wrong, write what happened in observable terms. A deadline was missed. The brief was incomplete. The review did not catch an error. Those descriptions leave room to identify causes and make changes.

Labels such as lazy, disorganised or naturally talented can end the investigation too early. They compress many possible explanations into a judgement about a person.

02

Keep responsibility specific

Avoiding a label does not remove accountability. Name the commitment, the gap and the expected change. If someone repeatedly misses a requirement, address the pattern directly and decide what support or consequence is appropriate.

The same standard applies to self-reflection. A useful review should lead to a different action, a realistic practice plan or a decision to stop. Repeating a harsh description is not a plan.

03

Make progress observable

Choose a behaviour you can see: preparing the brief before kickoff, checking the output against criteria or raising a risk before the deadline. Review whether that behaviour changes the result.

04

Leave room for new evidence

People may improve, struggle in a different context or discover that a role is a poor fit. Specific feedback keeps those possibilities visible. The objective is not relentlessly positive language; it is language accurate enough to help someone decide what to do next.

Share this article

Continue the thread

Field Notes

More money makes the operating choices more visible.

Field Notes

Give the goal somewhere to show up.

Field Notes

Look at the practice behind the performance.